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Triage & Root Cause Analysis Engineer- Infotainment & Connectivity Systems
Accepting applicationsEagleTC · Auburn Hills, MI
Full-Time Entry Ethernetaiateganrf
Posted
2d ago
Category
Test
Experience
Entry
Country
United States
Company Description
EagleTC is a global automotive partner specializing in software development, embedded testing, and consulting services to drive next-generation technology advancements. Focused on the digital cockpit, connected car systems, and EV charging solutions, EagleTC collaborates with industry leaders to deliver cutting-edge solutions. Operating on a global scale, the company refines and tests advanced software and technologies before they reach production. By enhancing collaboration among management, R&D teams, and testing organizations, EagleTC plays a pivotal role in the automotive innovation ecosystem.
Role Description
The Triage & Root Cause Analysis Engineer owns infotainment and connectivity issue resolution from first contact through validated root cause closure. The role spans structured front-end triage, vehicle/bench reproduction, log collection and software log analysis, returned parts investigation, and corrective action enablement — operating at the center of Warranty Issue execution in both war room and hands-on engineering environments.
1. Issue Intake, Triage & Symptom Investigation
• Triage incoming issues from field reports, customer verbatims, internal fleets, and validation
findings; translate symptoms into reproducible failure modes.
• Reproduce issues on production vehicles, bench, HIL/VHIL environments; validate SW level,
vehicle config, and variant coding.
• Validate issue conditions, frequency, triggers, and environmental dependencies; confirm scope
and severity before escalation.
• Group issues by customer symptom to identify systemic root causes; correlate warranty claims
with internal fleet data to prioritize investigations.
2. Log & Data Collection / Analysis
• Capture and analyze CAN/LIN/Ethernet traces, radio and infotainment application logs,
Bluetooth/Wi-Fi/cellular traces, crash logs, and boot events.
• Leverage software development knowledge to parse, interpret, and debug application-level and
OS-level software logs; identify code-level failure signatures.
• Ensure traceability to SW versions, release timing, and vehicle architecture; correlate warranty
claims, IDS complaints, and returned parts behavior across programs.
• Verify log integrity and completeness; ensure correct logging configurations are enabled prior to
reproduction activities.
3. Returned Parts Analysis
• Lead technical analysis of returned infotainment/connectivity ECUs: extract logs, validate
SW/config levels, perform hardware inspection and electrical validation.
• Compare failed units to known-good; coordinate supplier failure analysis; determine root cause
category (HW defect, SW defect, integration/config, or environmental).
4. Structured Root Cause Identification
• Apply 8D, 5-Why, and Fault Tree methodologies; develop hypothesis-driven investigation plans
and validate root cause with reproducible evidence.
• Define corrective action validation requirements; ensure closure criteria are met; identify
recurrence risks pre- and post-SOP.
5. Escalation, Collaboration & Documentation
• Collaborate with Issue Resolution, Validation, Radio, Infotainment, Quality, and Supplier teams;
participate in triage meetings, ride-and-drives, and investigation sessions.
• Document reproduction steps, results, and artifacts in issue tracking systems; maintain accurate
issue categorization, tagging, and evidence traceability.
• Identify gaps in reproducibility, logging, or tooling and drive continuous process improvement.
Qualifications
• Bachelor's degree in Electrical Engineering, Computer Engineering, Software Engineering, or
related field.
• Experience reading and analyzing embedded or automotive software logs; scripting or
development background strongly preferred.
• 3+ years in automotive development, validation, triage, or vehicle-level investigation roles.
• Hands-on experience with vehicles, bench/lab environments, and infotainment/connectivity ECU
diagnostics.
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EagleTC is a global automotive partner specializing in software development, embedded testing, and consulting services to drive next-generation technology advancements. Focused on the digital cockpit, connected car systems, and EV charging solutions, EagleTC collaborates with industry leaders to deliver cutting-edge solutions. Operating on a global scale, the company refines and tests advanced software and technologies before they reach production. By enhancing collaboration among management, R&D teams, and testing organizations, EagleTC plays a pivotal role in the automotive innovation ecosystem.
Role Description
The Triage & Root Cause Analysis Engineer owns infotainment and connectivity issue resolution from first contact through validated root cause closure. The role spans structured front-end triage, vehicle/bench reproduction, log collection and software log analysis, returned parts investigation, and corrective action enablement — operating at the center of Warranty Issue execution in both war room and hands-on engineering environments.
1. Issue Intake, Triage & Symptom Investigation
• Triage incoming issues from field reports, customer verbatims, internal fleets, and validation
findings; translate symptoms into reproducible failure modes.
• Reproduce issues on production vehicles, bench, HIL/VHIL environments; validate SW level,
vehicle config, and variant coding.
• Validate issue conditions, frequency, triggers, and environmental dependencies; confirm scope
and severity before escalation.
• Group issues by customer symptom to identify systemic root causes; correlate warranty claims
with internal fleet data to prioritize investigations.
2. Log & Data Collection / Analysis
• Capture and analyze CAN/LIN/Ethernet traces, radio and infotainment application logs,
Bluetooth/Wi-Fi/cellular traces, crash logs, and boot events.
• Leverage software development knowledge to parse, interpret, and debug application-level and
OS-level software logs; identify code-level failure signatures.
• Ensure traceability to SW versions, release timing, and vehicle architecture; correlate warranty
claims, IDS complaints, and returned parts behavior across programs.
• Verify log integrity and completeness; ensure correct logging configurations are enabled prior to
reproduction activities.
3. Returned Parts Analysis
• Lead technical analysis of returned infotainment/connectivity ECUs: extract logs, validate
SW/config levels, perform hardware inspection and electrical validation.
• Compare failed units to known-good; coordinate supplier failure analysis; determine root cause
category (HW defect, SW defect, integration/config, or environmental).
4. Structured Root Cause Identification
• Apply 8D, 5-Why, and Fault Tree methodologies; develop hypothesis-driven investigation plans
and validate root cause with reproducible evidence.
• Define corrective action validation requirements; ensure closure criteria are met; identify
recurrence risks pre- and post-SOP.
5. Escalation, Collaboration & Documentation
• Collaborate with Issue Resolution, Validation, Radio, Infotainment, Quality, and Supplier teams;
participate in triage meetings, ride-and-drives, and investigation sessions.
• Document reproduction steps, results, and artifacts in issue tracking systems; maintain accurate
issue categorization, tagging, and evidence traceability.
• Identify gaps in reproducibility, logging, or tooling and drive continuous process improvement.
Qualifications
• Bachelor's degree in Electrical Engineering, Computer Engineering, Software Engineering, or
related field.
• Experience reading and analyzing embedded or automotive software logs; scripting or
development background strongly preferred.
• 3+ years in automotive development, validation, triage, or vehicle-level investigation roles.
• Hands-on experience with vehicles, bench/lab environments, and infotainment/connectivity ECU
diagnostics.
Show more Show less