Technical Demo Engineer

About Omilia

Omilia is a leader in enterprise Conversational AI, enabling some of the world's largest brands to deliver natural, reliable, and highly controlled customer interactions at scale. Our platform is purpose-built for mission-critical customer care environments where accuracy, predictability, and deep integration matter.

Role Overview

We are seeking to recruit our new Technical Demo Engineer to serve as the "Architect Behind the Curtain" for our LATAM expansion. Unlike traditional sales roles that are purely client-facing, this position is focused on designing and building the sophisticated Conversational AI demos that our consultants use to showcase Omilia's vision, ensuring our demos are technically robust and strategically aligned with enterprise needs.

This is a technical role with a pre-sales heartbeat.

Key Responsibilities

Demo Ownership & Creation

Design, build, and maintain high-impact product demos that showcase Omilia's conversational AI platform across voice and digital channels
Customize demos to reflect customer-specific use cases, industries (e.g., insurance, banking, retail), and operational environments
Ensure demos highlight Omilia's strengths in control, reliability, scalability, and enterprise readiness
Continuously evolve demo content to reflect new product features, roadmap updates, and market feedback

Sales Support

Partner with Account Executives throughout the sales cycle, from discovery through proof points and final presentations
Deliver live demos to technical and non-technical stakeholders, including executives, IT leaders, and contact center operators
Support technical deep dives, architecture discussions, and solution validation sessions when needed

Technical & Solution Engineering

Serve as the primary technical resource for the sales team, translating complex AI concepts (NLU, ASR, LLMs) into "show-stopping" demo features
Understand customer requirements and map them to Omilia's platform capabilities
Configure conversational flows, integrations, and AI components to simulate real production scenarios
Explain complex AI concepts (NLU, ASR, orchestration, LLM usage, guardrails) in clear, business-relevant terms

Cross-Functional Collaboration

Provide feedback to Product and Engineering based on demo usage and customer reactions
Help standardize demo best practices, documentation, and reusable assets
Contribute to internal enablement by training sales teams on how to position and leverage demos effectively

Requirements

Required Qualifications

3+ years of experience in a Sales Engineer, Solutions Engineer, or Pre-Sales role, preferably in enterprise software
Fluent in English
Strong fundamental knowledge of Python and/or JavaScript. The candidate needs to have prior technical experience
Strong experience building and delivering product demos
Comfort working with conversational AI, contact center technologies, or related domains (IVR, speech recognition, NLP, CCaaS)
Ability to communicate effectively with both technical and business audiences
Hands-on mindset with strong attention to detail and quality

Preferred Qualifications

Experience with voice AI, conversational design, or customer care platforms
Familiarity with APIs, integrations, and enterprise software architectures
Experience supporting complex, multi-stakeholder enterprise sales cycles
Background working with regulated or mission-critical environments (e.g., financial services, insurance)

Why Join Omilia

Work with cutting-edge conversational AI built specifically for enterprise customer care
Play a visible, high-impact role in shaping how the market experiences Omilia
Collaborate with world-class product, engineering, and sales teams
Help redefine what "AI done right" looks like in customer-facing environments

Benefits

Fixed compensation;
Long-term employment with the working days vacation;
Development in professional growth (courses, training, etc);
Being part of successful cutting-edge technology products that are making a global impact in the service industry;
Proficient and fun-to-work-with colleagues;
Apple gear

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.
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