Software Engineer

***No agencies or 3rd party Recruiters please. Thank you! ***

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

The Senior Software Engineer/IVR Developer is responsible for end-to-end IVR solutions, including designing, building, testing, and documenting new and existing call center applications. The ideal candidate will have experience designing and building greenfield applications and APIs using C# and Azure. The role also includes building and maintaining existing Nice inContact Studio workflows and custom Snippet DSL logic and workflows in Omilia.

Location: $100-130k
Compensation: Hybrid in Englewood, CO

Key Responsibilities:

Design, build and maintain C#/.NET microservices, APIs, and Azure Functions to replace existing workflow logic.
Integrate with third party vendor APIs.
Secure APIs via OAuth/JWT flows. Manage endpoints through Azure API Management (APIM).
Author, maintain and optimize Nice inContact Studio flows and Studio Snippet code.
Implement and integrate Omilia IVA to leverage natural language experiences.
Build and/or collaborate with frontend engineers on React/TypeScript screen pop UIs.
Introduce and maintain automated tests, CI/CD pipelines, logging/metrics/tracing, and deployment best practices to improve reliability.
Triage and resolve production incidents, participate in support rotations (as agreed), and implement durable fixes.
Mentor junior engineers and perform code reviews for workflow and service changes.
Partner with product, operations, and business stakeholders to translate requirements into reliable IVR/agent experiences.

What you’ll need to be successful:

Strong software engineering fundamentals: C#/.NET Core, SOLID design, unit/integration testing, system architecture and design, and refactoring legacy code.
Cloud & integration: Azure Functions, Azure API Management, REST
Strong IVR / Contact Center Experience (desirable): hands on with RingCentral / Nice inContact Studio, Studio Snippet programming (or equivalent visual IVR authoring), Omilia, call center routing concepts, and ACD/WFM awareness.
SOAP integration, JSON/XML parsing, OAuth/JWT.
DevOps & SDLC: CI/CD (GitHub Actions/Azure DevOps), automated testing, observability (logs/metrics/tracing).
Data & storage: SQL experience; familiarity with Snowflake or analytics stores is a plus.
Frontend collaboration (desirable): familiarity with React and TypeScript to implement/coordinate screen pops and agent UI.
Experience level: 10+ years professional experience in software development and/or IVR/contact center technology or equivalent.
Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience.

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, and a full benefits package.

What to do next:

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.
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