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Senior Resident Engineer
Accepting applicationsBlackstone Talent Group · Ann Arbor, MI
Full-Time Mid_senior aiasicaterfsoc
Posted
6d ago
Category
Test
Experience
Mid_senior
Country
United States
Senior Resident Engineer
About the Resident Engineering team:
The Senior Resident Engineer is responsible for providing onsite technical support services to specific company customers and performing the role of a Subject Matter Expert on company’s security products.
Basic Qualifications/Skills:
The Resident Engineer relies on experience and judgment to plan and perform a variety of critical tasks / responsibilities pertaining to the customer’s software deployment. These responsibilities require a high degree of autonomy and accountability and would include:
Work with and provide guidance/support to the customer’s operational and design staff, in the role of the company’s technical Subject Matter Expert.
Be a trusted advisor to the customer on all technical areas related to the company’s products.
Design, implement, troubleshoot, diagnose, and resolve normal and complex technical issues associated with company’s security products installed in the customer network.
Test and replicate customer configurations in a lab environment as and when required.
Ensure the operational and functional requirements pertaining to the company’s software solution installed in the customer environment are fulfilled from a technical standpoint.
Track, investigate, escalate, and verify software defects as encountered and reported by customers
Work with other company internal functions like technical support, engineering, and product management as needed related to product issues as well as new features.
Work closely with the company account team(s) of customer to understand and support the sales strategy from a technical standpoint.
Support the tuning and optimization requirements related to the company’s software installation in the customer environment.
Assist and provide expert guidance to the customer security operations teams on security attack mitigations (pre-attack prep, during-attack assistance, post-attack reviews).
Develop and implement Method of Procedure documents for procedural and maintenance activities as required, related to the company’s products/solutions deployed in the customer environment.
Lead and support software upgrade activities or investigations of reported problems related to the company’s security products installed in the customer environment.
Work closely with the company’s Professional Services team to discuss, enhance, and share knowledge about product, domain, and solutions.
Generate customer-specific product technical documentation, as needed.
Continuously develop and update expertise on company’s products and solutions.
Develop and deliver technical presentations to customers and internal teams as needed.
Travel as required to customer sites and internationally for corporate events as needed
Preferred Qualification/Skills:
Bachelor’s Degree in CS/EE/ECE with 5+ years of experience in service delivery or technical support functions with strong fundamentals on telecom network and routing environments.
Advanced networking skills required (TCP/IP, Routing, BGP, MPLS, and related), NetFlow protocol experience and understanding desirable.
Strong network security skills required, knowledge of and experience in DDoS and mitigation techniques desirable.
Knowledge of network test equipment network management protocols like SNMP, tools, and protocols like MRTG, SolarWinds.
Knowledge of internet and data security protocols like HTTP/S, SSL/TLS, DNS, VPN, IPSEC, GRE.
Intermediate to advanced knowledge in administration and provisioning of Unix/Linux and Solaris platforms, networking related scripting and automation skills desirable.
Expertise in packet analysis, debugging and troubleshooting, using tools like Wireshark/Tshark
Knowledge and experience on virtualization and cloud environment will be a strong skillset to have.
Ability to work independently and where necessary.
Strong customer services and verbal/written communication/interpersonal skills.
Fluency in English, both verbal and written, required. Knowledge of other languages is an added benefit.
Local Country Security Clearance may be required, if applicable in country.
Location: Ann Arbor, MI
Working at Company
Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs. We offer a compensation package that includes the following benefits:
Generous vacation package
Equity
Matching 401k plan
Tuition reimbursement
Attractive medical and dental coverage options
Domestic partner benefits
Health and Dependent Care spending accounts and Health Savings Account options
Life and Disability Benefits
Volunteer Time Off, Matching Charitable Gifts
Show more Show less
About the Resident Engineering team:
The Senior Resident Engineer is responsible for providing onsite technical support services to specific company customers and performing the role of a Subject Matter Expert on company’s security products.
Basic Qualifications/Skills:
The Resident Engineer relies on experience and judgment to plan and perform a variety of critical tasks / responsibilities pertaining to the customer’s software deployment. These responsibilities require a high degree of autonomy and accountability and would include:
Work with and provide guidance/support to the customer’s operational and design staff, in the role of the company’s technical Subject Matter Expert.
Be a trusted advisor to the customer on all technical areas related to the company’s products.
Design, implement, troubleshoot, diagnose, and resolve normal and complex technical issues associated with company’s security products installed in the customer network.
Test and replicate customer configurations in a lab environment as and when required.
Ensure the operational and functional requirements pertaining to the company’s software solution installed in the customer environment are fulfilled from a technical standpoint.
Track, investigate, escalate, and verify software defects as encountered and reported by customers
Work with other company internal functions like technical support, engineering, and product management as needed related to product issues as well as new features.
Work closely with the company account team(s) of customer to understand and support the sales strategy from a technical standpoint.
Support the tuning and optimization requirements related to the company’s software installation in the customer environment.
Assist and provide expert guidance to the customer security operations teams on security attack mitigations (pre-attack prep, during-attack assistance, post-attack reviews).
Develop and implement Method of Procedure documents for procedural and maintenance activities as required, related to the company’s products/solutions deployed in the customer environment.
Lead and support software upgrade activities or investigations of reported problems related to the company’s security products installed in the customer environment.
Work closely with the company’s Professional Services team to discuss, enhance, and share knowledge about product, domain, and solutions.
Generate customer-specific product technical documentation, as needed.
Continuously develop and update expertise on company’s products and solutions.
Develop and deliver technical presentations to customers and internal teams as needed.
Travel as required to customer sites and internationally for corporate events as needed
Preferred Qualification/Skills:
Bachelor’s Degree in CS/EE/ECE with 5+ years of experience in service delivery or technical support functions with strong fundamentals on telecom network and routing environments.
Advanced networking skills required (TCP/IP, Routing, BGP, MPLS, and related), NetFlow protocol experience and understanding desirable.
Strong network security skills required, knowledge of and experience in DDoS and mitigation techniques desirable.
Knowledge of network test equipment network management protocols like SNMP, tools, and protocols like MRTG, SolarWinds.
Knowledge of internet and data security protocols like HTTP/S, SSL/TLS, DNS, VPN, IPSEC, GRE.
Intermediate to advanced knowledge in administration and provisioning of Unix/Linux and Solaris platforms, networking related scripting and automation skills desirable.
Expertise in packet analysis, debugging and troubleshooting, using tools like Wireshark/Tshark
Knowledge and experience on virtualization and cloud environment will be a strong skillset to have.
Ability to work independently and where necessary.
Strong customer services and verbal/written communication/interpersonal skills.
Fluency in English, both verbal and written, required. Knowledge of other languages is an added benefit.
Local Country Security Clearance may be required, if applicable in country.
Location: Ann Arbor, MI
Working at Company
Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs. We offer a compensation package that includes the following benefits:
Generous vacation package
Equity
Matching 401k plan
Tuition reimbursement
Attractive medical and dental coverage options
Domestic partner benefits
Health and Dependent Care spending accounts and Health Savings Account options
Life and Disability Benefits
Volunteer Time Off, Matching Charitable Gifts
Show more Show less