Senior QA Engineer

As a Senior QA Engineer, you will be part of the Enterprise Risk Management Technologies Team, responsible for the manual and automated testing of configurations and integrations of ServiceNow solutions. This role requires a solid understanding of the ServiceNow platform, including modules, ACLs, flows, and integration testing, with a focus on IRM (Integrated Risk Management) and GRC (Governance, Risk & Compliance) modules.

Responsibilities

Develop, document and maintain test data, data validation, and end-to-end testing flows
Design, develop, and maintain automated test scripts using ServiceNow ATF
Create test cases based on functional and technical requirements
Collaborate with developers, business analysts, and QA teams to validate functionality
Analyze test results and report defects in a timely manner
Participate in daily stand-ups, sprint planning, and other Agile ceremonies
Ensure high quality and performance of the ServiceNow platform across ITSM, HRSD, CSM, or other modules
Develop reusable test templates for future automation initiatives
Conduct functional testing for IRM and GRC modules
Validate controls, risks, issues, assessments, workflows, and regulatory frameworks
Test configuration changes that include tables, ACLs, business rules, flows, UI policies, and update sets
Conduct regression testing using ATF across ServiceNow upgrades/releases
Perform cross-browser testing and E2E user journey validation with external apps
Test REST/SOAP integrations and external data flows

Requirements

5-8+ years of QA experience
3+ years of hands-on ServiceNow ATF testing with a focus on IRM/GRC
Strong automation experience (Selenium)
Deep understanding of IRM/GRC processes, controls, risk scoring, assessments, and SOX/compliance flows
Hands-on experience with tables, ACLs, flows, update sets, APIs, and business rules
3+ years validating platform UI, Service Portal, and Workspace UX
Strong analytical, debugging, and communication skills
2+ years of experience with Agile/Scrum methodologies
Knowledge of test planning, test case creation, and defect management
Proficient in identifying automation opportunities within the ServiceNow ecosystem.

Desired Skills

ServiceNow certifications (CSA, CIS-Risk, CIS-GRC, ATF)
CI/CD experience (GitHub/Jenkins/Azure DevOps)
Experience with domain-separated instances
Prior experience in large-scale ServiceNow implementation projects
Scripting experience with Python, JavaScript, etc
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