Quality Assurance Lead

Why NeuraFlash, Part of Accenture:

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

Key Responsibilities

Leadership & Strategy

Own end-to-end QA delivery for a client deployment, including planning, execution, and release readiness
Lead a distributed QA/SDET team across the US, Colombia, and India — including task assignment, prioritization, and technical guidance
Define and drive an automation-first test strategy while ensuring effective manual testing where needed
Track quality metrics, identify risks, and communicate status clearly to stakeholders and leadership
Collaborate closely with developers, product managers, release managers, and internal/external teams across time zones during each release
Support and collaborate with client test teams to ensure successful and timely completion of UAT and other processes leading up to release
Continuously improve test frameworks, tooling, and QA processes across the organization

Test Design & Execution

Analyze requirements and workflows to design effective test coverage spanning both manual and automated testing
Actively contribute to manual testing for new features, edge cases, and exploratory scenarios
Write and review automated tests across API and integration layers
Identify, document, and triage defects with clear reproduction steps and root cause insights
Design, develop, and maintain test automation frameworks and tooling

AI-Augmented Testing

Use AI tools to improve testing outcomes, including test generation, defect analysis, and automation acceleration
Leverage AI-assisted code generation and debugging tools to increase team velocity
Define evaluation and validation approaches for AI/ML-powered features within the product

CI/CD & Engineering Practices

Integrate testing into CI/CD pipelines to enable continuous testing and fast feedback loops
Champion shift-left testing practices and developer-owned quality initiatives
Maintain and evolve pipeline configurations to support parallel execution and automated quality gates

Qualifications

Required

Strong experience as an SDET or automation-focused QA engineer (7+ years preferred)
Proven experience leading or mentoring QA engineers, including distributed or offshore teams
Experience in managing QA for client-facing or external deployments
Proven manual testing experience of Salesforce integrations and workflows
Experience with Salesforce, IVR (Genesys, Amazon Connect), and AWS domains
Solid understanding of QA methodologies, processes, and test design techniques
Proficiency in at least one programming language: JavaScript, Python, or Java
Strong experience with SQL and data validation
Experience testing APIs and data-driven systems (REST, SOAP, GraphQL)
Experience working with CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps, or similar)
Strong analytical and problem-solving skills with sharp attention to detail
Comfortable using AI tools within the SDLC e.g., AI-assisted test creation, code generation, debugging, or analysis

Preferred

Experience with modern automation tools such as Playwright, Cypress, Selenium, Cyara, or similar
Experience with performance or load testing tools (JMeter, Gatling, k6, or Locust)
Salesforce Certified Administrator or equivalent Salesforce credential

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

What's it like to be a part of NeuraFlash, Part of Accenture?

Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we're focused on keeping everyone connected and unified as one team.
Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.
Show more Show less