Quality Assurance Engineer - (Orlando, FL)

Position Description & Qualifications

Looking for a Sr. Quality & Mission Assurance Engineer at a place you can make an impact every day? Discover this great opportunity in our Orlando, FL location. Bring your expertise and collaborative skills to make an impact towards our military’s immersive mission and training solutions by discovering your new role supporting this critical mission.

Serco supports the U.S, Space Force for the Common Network Planning Software (CNPS) contract maintaining their defense work on ground satellite communication network.

As a successful candidate, you will provide Quality and Mission Assurance support for the CNPS Program. The QMA Engineer will have responsibility for ensuring product, process, and supplier requirements are met while achieving high levels of quality, customer satisfaction, program execution, and on-time delivery. The QMA Engineer will support all aspects of quality and mission assurance for the program.

In This Role You Will

Lead all quality processes for the program (e.g., audits, independent reviews, quality planning, quality documentation, vendors, parts, program corrective action tracking/reporting, program reporting).
Quality representation in program baseline management activities (e.g., Milestone Reviews (SRR, PDR, CDR, TRRs), CCB, peer reviews, code reviews, release planning, test witnessing).
Be an active participant in Program Management and Agile Execution (e.g., Sprint Planning, Sprint Execution, Sprint Retrospectives, metrics, etc.) to include working with Scrum Master and program team on making process improvements.
Perform documents, drawings, CDRLs, and supplier reviews to ensure compliance with requirements and standards.
Perform Software Reviews, Witness Test, Demos and run verifications.
Generate program quality plan and report program Quality Metrics (as applicable).
Support in the Program Risk & Opportunity Management Board (ROMB) and processes (e.g., monthly risk meetings, monthly risk reporting, and PMRs).
Perform Program & Supplier Root Cause and Corrective Action (RCCA) analysis and drive corrective actions to closure.
Identify, lead, and participate in continuous improvement projects to improve quality, efficiency, customer satisfaction, and program profitability.

To Be Successful In This Role, You Will Have

Active DoD Secret security clearance (Interim Secret is acceptable)
U.S Citizenship required
A Bachelor's of Science degree
Or a Master's degree with minimum 7 years of experience in a quality assurance, mission assurance, or related engineering role
Minimum 9 years of experience in a quality assurance, mission assurance, or related engineering role
Experience performing the duties of a quality assurance with Satellite Ground Systems
Experience with Software Quality Assurance (familiar with Software development life cycle)
Experience with ISO 9001/AS9100 Quality Management Systems environment
Must be able to multi-task and quickly adapt to change when issues arise
Strong background and expertise in Microsoft Word, Power Point, and Excel
Demonstrated problem solving and decision-making skills
Must be able to plan, organize, and establish priorities related to an assignment and the ability to work independently
Strong interpersonal skills and the proven ability to work effectively and collaboratively with internal business/technical teams and external customers
Experience with Root Cause Corrective Action
Travel as required (minimal) up to 10%
Must be able to work on-site in Orlando, Florida
Additional Desired Experience And Skills

AGILE / SCRUM Master process experience & certification
ASQ Certified Quality Engineer or ISO 9001/AS9100 Lead Auditor Trained/Certified
Experience with System and Software Safety requirements evaluation for testability, ambiguity and consistency
Familiar with Cyber Security Process

If you are interested in supporting and working with a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.
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