Quality Assurance Engineer (Manual)

At Root16 Reply, our company is built around two things…our people and our clients. While other firms spend most of their time worrying about things like expanding their footprint and bottom line, we’re more concerned about doing what’s right for our employees and our clients. We want to do everything in our power to make sure our clients, our team, and our organization, are successful. We’re looking to build true partnerships, and tackle challenges with our clients head-on; bringing our people, vision, and experience to the forefront. We take great pride in our work, and have fun doing it.

We do not provide sponsorship or hire students who are currently on OPT, F-1 or J-1 student visas.

Who We Are

We are technologists
We are customer engagement enthusiasts
We are listeners and researchers
We are doers, thinkers and problem solvers
We are collaborative and cooperative
We are accountable to one another – and for one another

What We Look For

People who are smart, honest and genuine
People who take pride in their work
People willing to do what it takes and think outside the box
People who are life-long learners and help others learn along the way
People who laugh and don’t take themselves too seriously
People who do right by others
People who appreciate the abilities and differences of others
People who want to participate in building a positive work culture

What We Offer

Collaborative environment without politics, micro-management or burdensome tools and processes
Remote or hybrid options, flexible work environment with social events
Empowerment to make your mark
Growth defined by experiences, not tenure or rank
Invest in Your Nest benefit to upgrade home office
Wellness benefit for gym membership or home exercise equipment
Learning allowance for classes, training or personal pursuit
Discretionary Unlimited PTO, 11 paid holidays, birthday off and summer hours
Monthly cell phone / internet allowance
Excellent medical, vision and dental benefits plus 401K with company match
Education, certifications and training
Casual dress

Responsibilities

This role is 100% manual testing
Engage with delivery teams via the Agile delivery processes
Review deployed user stories and acceptance criteria
Create and execute detailed, comprehensive Test Plans for user stories and associated acceptance criteria
Establish and maintain traceability of requirements through test plans and cases
Perform in-depth research to define the cause of the problem and offers solutions to the development team to resolve the problem
Work closely with developers and/or project managers to reproduce, isolate, and resolve product anomalies or design issues
Ensure that test plans and cases fully exercise every aspect of the solution
Execute smoke/regression testing for each release
Support and consult with other engineering departments to support their build and QA processes

Requirements

1-5 years of hands-on QA manual testing experience in a client and/or web services environment, while adhering to Agile methodologies
Writing clear, concise detail-oriented test plans and test cases (Azure Dev Ops experience is a plus)
Ability to understand and create test plans from specifications or verbal communications
Liaison with development, project management, and customer support
Willingness and ability to quickly learn new features and functionality offered in Microsoft Dynamics and the Power Platform
*We do not provide sponsorship or hire students who are currently on OPT, F-1 or J-1 student visas.

Nice To Have

Bachelor's degree preferred
Background in one or more of the following Microsoft products: Dynamics 365 Sales, Marketing/CIJ, Customer Service, Portals, Customer Insights or Power Platform
Knowledge of HTML, CSS and JavaScript
Experience with GitHub Copilot and Claude code

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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