QA engineer with Insurance domain experience

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Job Title: Manual Tester with experience in Pensions domain

Location: Frederick, MD

Duration: 6 months

The Performance Quality Analyst is responsible for ensuring high standards of service quality operational consistency and risk mitigation within the Institutional Retirement Client Services function at Banner Life. This role focuses on quality assurance performance monitoring and data-driven insights to support fair customer outcomes and continuous process improvement.

Required Skills:

Experience 10 years of experience in Quality Assurance Operations or Risk Control roles
Strong experience in manual testing methodologies
Ability to analyze requirements and create test cases
Experience with defect tracking/test management tools (JIRA, ALM, Azure DevOps)
Experience in financial services/ insurance domain or pensions (preferred)
Strong documentation and reporting skills
Strong proficiency in data analysis and reporting
Advanced Microsoft Excel skills (pivot tables formulas data analysis)
Experience with QA tools dashboards or reporting platforms
Understanding of quality frameworks audit processes and controls

Key Responsibilities

Quality Assurance Control Conduct quality assurance (QA) assessments and control testing in adherence to the company’s Quality Framework
Evaluate transactions processes and service interactions for accuracy compliance and consistency
Ensure proper documentation and audit trails are maintained
Performance Monitoring
Monitor individual and team performance metrics Identify trends process gaps and risk areas
Develop insights to improve service quality and operational efficiency Coaching Feedback
Provide clear structured and constructive feedback to analysts and team members
Partner with managers to deliver coaching sessions and improvement plans
Drive accountability and enhance performance standards
Data Analysis Reporting
Analyse customer data QA results and performance trends
Prepare and present actionable insights and dashboards for stakeholders
Support decision-making through data-driven recommendations Continuous Improvement
Collaborate with cross-functional teams to identify test and implement process improvements
Contribute to process documentation SOPs and quality standards
Support initiatives focused on operational excellence and customer outcomes Compliance Risk Management
Ensure adherence to regulatory compliance and internal risk standards
Participate in internal and external audits
Identify and escalate potential control gaps and compliance risks
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