Production Support Engineer

One of Boston’s leading Investment Management firm is seeking an IT Production Engineer to join their fund. As a member of the Business and Investment Production Support team, the associate engineer will play a crucial role in coordinating and maintaining the automated investment processes within the firm.

This involves maintaining and monitoring the production environment and providing technical support for various processes such as database jobs, modelling tasks, reporting and analytics. You will work with developers, researchers, and portfolio managers to implement new models and strategies, data source changes, adjust job scheduling and enhance production processes.

Responsibilities include, but are not limited to:
Control-M Scheduling: Establish and enforce standards within the Control-M scheduling software.
Model/Sim Integration: Deploy new models and simulators into the production environment.
Production Monitoring: Oversee the production environment, debugging real-time issues across various technology components and applications to resolve problems quickly and efficiently.
Sprint Collaboration: Participate in weekly sprints to prioritize and assign case work, including schedule, data, and code changes.
Schedule Coordination: Work with developers to align schedule changes with code modifications.
Communication: Effective communication with the business and investment personnel regarding production timing, potential delays and task coordination.
Incident Management: Track and manage production incidents, coordinating with necessary teams, documenting updates and progress, whilst assisting with triaging.
Change Management: Adhere to change management protocols to review, test, and implement changes.
Release Management: Execute the weekly release process, transitioning code changes from staging to production.
Project Management: Work on case-based projects focused on production maintenance, process improvements, and addressing business needs.

In order to qualify:
Bachelor’s degree or equivalent experience.
Strong technical/computer knowledge.
Experience operating in Unix or Linux environments.
Knowledge of SQL and/or Python programming.
Degree in computer science or related STEM field.
Experience in a production deadline environment.
Experience with scheduling tools such as Control-M.
Experience with source control tools and coordinating code changes.
Understanding of incident management frameworks and best practices.
Understanding of finance or investment principles.
Solid understanding of relational database concepts.
Show more Show less