Product Sustaining Engineer

Job Title

Product Sustaining Engineer

Function/Dept.

Engineering

Reports to

VP of engineering

Supervises

N/A

Mission

The Product Sustaining Engineer is responsible for supporting released products throughout their lifecycle. This role focuses on resolving field issues, improving product reliability, reducing cost, managing component obsolescence, and implementing engineering changes. The Product Sustaining Engineer works cross-functionally with Quality, Manufacturing, Supply Chain, Service, and Product Development to ensure stable, efficient, and high-performing products in production.

Principal Activities

Investigate and resolve field failures, warranty claims, and production issues
Perform structured root cause analysis (RCA) and implement corrective actions
Support quality containment activities and CAPA processes
Provide technical guidance to manufacturing and service teams
Initiate and manage ECNs/ECRs
Update drawings, BOMs, specifications, and technical documentation
Support deviation requests and disposition non-conforming material
Validate and implement engineering design changes
Identify and drive product improvements for reliability, performance, and cost
Lead value engineering and cost-reduction initiatives
Improve manufacturability (DFM/DFA)
Incorporate lessons learned into product design standards
Manage component obsolescence and qualify alternate parts
Support supplier quality investigations and approve substitute components
Troubleshoot assembly and test line issues
Develop technical work instructions and training materials
Support pilot builds and production ramp-ups

Financial/Risk Control

Fulfill the financial control and risk management responsibilities inherent in the position.
Conduct yourself in accordance with the Company code of ethics policy at all times.

Qualifications

Skills and Knowledge

Strong root cause analysis and problem-solving skills
Experience in a manufacturing environment
Knowledge of ECN/ECR and change management processes
Ability to interpret engineering drawings and BOMs
Understanding of DFM and cost-reduction principles
Familiarity with quality systems, CAPA, and non-conformance processes
CAD proficiency (SolidWorks preferred)
Strong cross-functional communication skills

Required Education/ Certification

BS in mechanical engineering or related field
Lean / Six Sigma certification preferred

Required Experience

(Minimum)

3–7 years of experience in sustaining, product, or manufacturing engineering
Experience supporting products in production and resolving field/warranty issues
Hands-on experience with root cause analysis and corrective action implementation
Experience managing engineering changes (ECNs) and updating technical documentation
Familiarity working cross-functionally with Quality, Manufacturing, and Supply Chain

Physical and Travel Requirements

Hands-on experience
Must be able to lift at least 25 lbs
Must be able to sit and stand for long periods of time
Must be willing to travel up to 50%
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