Mechanical Support Engineer - ANSYS

Support Engineer (Ansys Structures)

Company Description
Do you thrive in a fast-paced environment? Do you see simulation as an integral part of the engineering process? Do you have a passion for working with the highest quality engineering software solutions on the market? Go ahead, keep reading!

Job Description
We are looking for an Ansys FEA and Structures Support Engineer to assist our Ansys customer user base. This role will be remote. Rand Simulation, a division of Rand Worldwide, is a leading provider of ANSYS CAE solutions and engineering simulation consulting services and an Apex North American channel partner for ANSYS. Since 2018, Rand Simulation has partnered with ANSYS to further strengthen its simulation solution offering in the fields of CFD, FEA, Electromagnetic, and Optical and Photonics analysis while striving for the strongest customer value-add.

What will you be responsible for?
The support engineer with Rand Simulation is responsible for ensuring the success of our customers by assisting with the troubleshooting of technical issues that arise from the use of Ansys software. The support engineer will be responsible for researching technical issues, tracking progression for all active cases, testing proposed solutions, and working one on one with customers to deliver hands-on support.

Responsibilities:
Staying current on Ansys software packages, recommended solution workflows and finite element simulation theory
Debug and resolve customer issues relating to Ansys application file handling, problem setup, and post processing
Case management and tracking case progression inside the Rand Simulation CRM system
Maintaining professional and timely communication both internally and externally in a fast-paced environment
Documenting common issues and potential software defects and constructing repository of solutions
When appropriate, delegating support load to other engineers on the Rand Simulation Team
Researching root cause of support-related issues through the resources provided
Testing proposed solutions using Ansys software for issues related to workflow
Acting as the liaison between Ansys support and the customer when Ansys engagement is required
Tracking and reporting on monthly, quarterly, and yearly support metrics

Qualifications
Who are we looking for?
M.S./B.S./B.A. in Mechanical Engineering, Aerospace Engineering, or similar discipline
5 years + of Engineering simulation experience utilizing Ansys software
Proficiency in 3D CAD systems (Inventor and/or SolidWorks preferred) a positive
Basic scripting and PowerShell experience a positive
Strong interpersonal and communication skills with the ability to facilitate and conduct web meetings and correspondence with customers
A logical problem-solving approach and ability to clearly communicate the situation and proposed solution to a customer
A self-starter and motivator with an engaging personality and strong energy
Ability to work diligently alone when needed, but knows when to seek help
Excellent organization and the ability to manage multiple customer engagements simultaneously

Additional information
What do we stand for?
INTEGRITY We are honest, ethical, straightforward people in dealing with our employees, our customers, and our shareholders.
TEAMWORK Every Rand Simulation team member is important to the success of our company.
COMMUNICATION We listen to our people, our clients and our prospects.
INNOVATION We think and act creatively. We help our clients to be innovative through leveraging technology and approaches that ensure their success.
Are you up for a new challenge? Join Rand Simulation now!
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