Founding Forward Deployed Engineer (FDE)

Company

Karumi is building a world where software explains and sells itself. We build AI agents that interact with real products in real time—joining video calls with prospects, navigating a product in a real browser, and delivering the “aha moment” instantly.

Role

We’re hiring a Founding Forward Deployed Engineer (FDE) to own end-to-end customer rollouts of Karumi: configuring, deploying, and operating our AI agent in real customer environments.
This is a hands-on, high-ownership role for someone early in their career with strong technical instincts who enjoys troubleshooting and wants deep exposure to how modern AI products get implemented and operated in production.
Location: New York, NY (will consider candidates physically in the San Francisco Bay Are and in Madrid, Spain, particularly if open to relocation)

What you’ll do
Roll out Karumi for new customers: setup, configuration, validation, and ongoing maintenance
Perform QA and troubleshooting to ensure reliability and a great end-user experience
Adapt Karumi to different customer workflows, UIs, and edge cases
Use lightweight scripting/automation to improve internal implementation tools and reduce manual work
Capture product feedback from hands-on deployments and customer interactions; communicate insights to product/engineering
Help define best practices for implementing and operating Karumi at scale

What we’re looking for
1–3 years in Forward Deployed / Implementation Engineering or solutions engineering
Engineering mindset: you enjoy debugging systems, finding root causes, and optimizing how things work
Strong attention to detail and a quality-first approach
Empathy for users and ability to translate real-world issues into clear product feedback
BS/MS in CS/Engineering/STEM (or equivalent practical experience)
Scripting, automation, or coding experience or willingness to learn
Comfort working directly with customers in technical contexts
Interest in AI-driven products and real-world deployments

Why join
Learn a ton about how modern AI systems are built, deployed, and operated in production
High impact early—your work directly affects customer success and product quality
Fast-moving team where ownership and problem-solving matter more than titles
Opportunity to grow into engineering, product, solutions, or customer-facing paths

About Karumi
Karumi lets SaaS companies deliver personalized product demos at scale, 24/7, in any language. Our AI agent learns from any software product, joins video calls with prospects, and navigates the product in a real browser while talking, listening, and taking actions. By delivering the “aha moment” instantly, Karumi eliminates demo waiting times and boosts conversion.
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