A
Forward Deployed Engineer
Accepting applicationsAppGate · New York, NY
Full-Time Mid_senior JavaMentorPythonaiate
Posted
2d ago
Category
Test
Experience
Mid_senior
Country
United States
Forward Deployed Engineer (FDE)
Location: Remote - NY
Department: SE - Fraud
Reports to: SVP - 360 Fraud Protection
About AppGate
360 Fraud Protection by AppGate provides end-to-end fraud protection in a unified platform. The solution includes 360 Brand Guardian, 360 Risk Control, and 360 Adaptive Authentication. Together they provide comprehensive threat management, brand protection and fraud prevention, safeguarding financial institutions and enterprises worldwide. Learn more at 360fraud.ai.
About The Role
We are looking for a Forward Deployed Engineer (FDE) to work directly with customers to design, implement, and operationalize technical solutions that solve high-impact business and security challenges. This role combines software engineering, systems integration, customer engagement, and solution architecture.
As an FDE, you will operate at the intersection of engineering, product, and customer success. You will work closely with enterprise customers to understand their environments, deploy and customize solutions, integrate with complex infrastructures, and help shape product direction based on real-world feedback.
This is a highly cross-functional role ideal for engineers who enjoy solving ambiguous problems, working directly with customers, and delivering measurable outcomes in fast-moving environments.
Key Responsibilities
Customer-Facing Engineering
Partner directly with customers to understand technical requirements, workflows, and operational objectives
Design and implement tailored technical solutions in customer environments
Lead deployments, integrations, proof-of-concepts, and production rollouts
Troubleshoot complex technical issues across infrastructure, networking, identity, APIs, and cloud platforms
Translate customer challenges into scalable technical solutions
Solution Development & Integration
Build scripts, automation, integrations, and lightweight applications to extend platform capabilities
Develop APIs, connectors, and workflow automations
Integrate with enterprise systems such as IAM, SIEM, endpoint management, cloud providers, and DevOps tooling
Contribute reusable deployment patterns, templates, and tooling
Cross-Functional Collaboration
Work closely with Product, Engineering, Sales Engineering, Customer Success, and Support teams
Provide product feedback based on customer needs and field experience
Influence roadmap priorities through direct customer insights
Document implementation best practices and operational runbooks
Technical Leadership
Serve as a trusted technical advisor to customers
Lead technical workshops, architecture reviews, and onboarding sessions
Mentor customers and internal teams on deployment best practices
Drive operational excellence and long-term customer success
Required Qualifications
Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience
3+ years of experience in software engineering, solutions engineering, systems engineering, DevOps, or related technical roles
Strong experience with APIs, scripting, and automation
Experience with cloud platforms such as AWS, Azure, or Google Cloud
Strong understanding of networking, authentication, and enterprise infrastructure
Experience troubleshooting distributed systems and production environments
Ability to communicate technical concepts clearly to both technical and non-technical stakeholders
Strong problem-solving skills and ability to work independently in ambiguous environments
Willingness to travel occasionally to customer sites if required
Preferred Qualifications
Experience working in customer-facing technical roles
Experience with cybersecurity, zero trust, identity, or access management platforms
Familiarity with Kubernetes, Docker, Terraform, or infrastructure-as-code
Experience with Python, Go, JavaScript, or similar programming languages
Knowledge of enterprise security architectures and compliance frameworks
Experience working in fast-paced startup or high-growth environments
Technical Skills
Preferred experience in several of the following areas:
REST APIs and API integrations
Python, Bash, Go, or JavaScript
Linux administration
Networking protocols and troubleshooting
SSO, SAML, OAuth, OpenID Connect
Cloud infrastructure and automation
CI/CD pipelines
Kubernetes and container orchestration
Infrastructure-as-Code tools
Logging, monitoring, and observability platforms
Security and identity platforms
Compensation
180K - 215K
AppGate is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. In furtherance of AppGate's policy regarding affirmative action and equal employment opportunity, AppGate has developed a written affirmative action program. This program is available for review upon request by any applicant or employee during normal business hours by contacting the company's EEO Coordinator.
Show more Show less
Location: Remote - NY
Department: SE - Fraud
Reports to: SVP - 360 Fraud Protection
About AppGate
360 Fraud Protection by AppGate provides end-to-end fraud protection in a unified platform. The solution includes 360 Brand Guardian, 360 Risk Control, and 360 Adaptive Authentication. Together they provide comprehensive threat management, brand protection and fraud prevention, safeguarding financial institutions and enterprises worldwide. Learn more at 360fraud.ai.
About The Role
We are looking for a Forward Deployed Engineer (FDE) to work directly with customers to design, implement, and operationalize technical solutions that solve high-impact business and security challenges. This role combines software engineering, systems integration, customer engagement, and solution architecture.
As an FDE, you will operate at the intersection of engineering, product, and customer success. You will work closely with enterprise customers to understand their environments, deploy and customize solutions, integrate with complex infrastructures, and help shape product direction based on real-world feedback.
This is a highly cross-functional role ideal for engineers who enjoy solving ambiguous problems, working directly with customers, and delivering measurable outcomes in fast-moving environments.
Key Responsibilities
Customer-Facing Engineering
Partner directly with customers to understand technical requirements, workflows, and operational objectives
Design and implement tailored technical solutions in customer environments
Lead deployments, integrations, proof-of-concepts, and production rollouts
Troubleshoot complex technical issues across infrastructure, networking, identity, APIs, and cloud platforms
Translate customer challenges into scalable technical solutions
Solution Development & Integration
Build scripts, automation, integrations, and lightweight applications to extend platform capabilities
Develop APIs, connectors, and workflow automations
Integrate with enterprise systems such as IAM, SIEM, endpoint management, cloud providers, and DevOps tooling
Contribute reusable deployment patterns, templates, and tooling
Cross-Functional Collaboration
Work closely with Product, Engineering, Sales Engineering, Customer Success, and Support teams
Provide product feedback based on customer needs and field experience
Influence roadmap priorities through direct customer insights
Document implementation best practices and operational runbooks
Technical Leadership
Serve as a trusted technical advisor to customers
Lead technical workshops, architecture reviews, and onboarding sessions
Mentor customers and internal teams on deployment best practices
Drive operational excellence and long-term customer success
Required Qualifications
Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience
3+ years of experience in software engineering, solutions engineering, systems engineering, DevOps, or related technical roles
Strong experience with APIs, scripting, and automation
Experience with cloud platforms such as AWS, Azure, or Google Cloud
Strong understanding of networking, authentication, and enterprise infrastructure
Experience troubleshooting distributed systems and production environments
Ability to communicate technical concepts clearly to both technical and non-technical stakeholders
Strong problem-solving skills and ability to work independently in ambiguous environments
Willingness to travel occasionally to customer sites if required
Preferred Qualifications
Experience working in customer-facing technical roles
Experience with cybersecurity, zero trust, identity, or access management platforms
Familiarity with Kubernetes, Docker, Terraform, or infrastructure-as-code
Experience with Python, Go, JavaScript, or similar programming languages
Knowledge of enterprise security architectures and compliance frameworks
Experience working in fast-paced startup or high-growth environments
Technical Skills
Preferred experience in several of the following areas:
REST APIs and API integrations
Python, Bash, Go, or JavaScript
Linux administration
Networking protocols and troubleshooting
SSO, SAML, OAuth, OpenID Connect
Cloud infrastructure and automation
CI/CD pipelines
Kubernetes and container orchestration
Infrastructure-as-Code tools
Logging, monitoring, and observability platforms
Security and identity platforms
Compensation
180K - 215K
AppGate is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. In furtherance of AppGate's policy regarding affirmative action and equal employment opportunity, AppGate has developed a written affirmative action program. This program is available for review upon request by any applicant or employee during normal business hours by contacting the company's EEO Coordinator.
Show more Show less