Design Engineering Technician

Description

Design Engineering Technician

The Best Experience Company

Our tagline is “The Best Experience Company.” More than just a set of words, it represents the essence of who we are at Springs Window Fashions. As North America’s premier window covering company, we’re committed to creating the Best Experience for our associates, consumers and end users, business partners, and communities. We want you to join our team of passionate self-starters who believe the world is full of Best Experience opportunities. So, if you’re excited about the thought of a Best Experience career with a team focused on creating Best Experiences for all, we want to hear from you!

This position works from our Joplin, MO location and supports the design engineering team across new product development, testing, and product support including field return evaluations. This is an electronics-focused role centered on prototyping, bench testing, and hardware evaluation of automated shading systems, with secondary mechanical work as needed. Works closely with design engineers and firmware/software teams.

Key Responsibilities

New Product Development and Prototyping

Build prototypes of PCBs, electronic sub-assemblies, and integrated systems from schematics, drawings, and BOMs
Perform component-level PCB rework: component replacement, jumper wiring, solder repair (through-hole and SMT)
Support prototype bring-up, EVT/DVT testing, and pilot builds
Fabricate test fixtures, jigs, wire harnesses, and bench setups
Maintain prototype build records, redline schematics and drawings, and as-built BOM documentation
Coordinate with contract manufacturers and vendors to procure prototype parts and sub-assemblies

Product Testing

Execute functional, electrical, environmental, and mechanical test plans authored by design engineers
Set up bench test equipment and instrument assemblies; support life-cycle, stress, and durability testing on motors, electronics, and integrated systems
Execute firmware, software, and mobile app test procedures (iOS/Android); log defects with clear reproduction steps
Capture, log, and summarize test data in a structured, reproducible format; flag anomalies and escalate deviations
Maintain a clean, safe lab and calibration records; manage tools, consumables, and inventory; performs other duties as assigned

Product Support and Return Evaluations

Receive, log, and triage customer field returns and warranty units
Perform structured return evaluations: functional test, electrical diagnostics, teardown, photo documentation
Write return evaluation reports covering observations, suspected failure mode, and next steps
Partner with Quality and Design Engineering on root cause, corrective action, and trend tracking

Requirements

Education and Experience

Minimum – High school diploma or equivalent; 3+ years hands-on experience in an electronics, engineering, or R&D environment
Preferred – Associate's or Bachelor's in Engineering Technology (BSEET), Electronics Technology, or related discipline; equivalent experience may substitute
Preferred – Experience with motorized products, IoT devices, embedded systems, or consumer electronics

Knowledge, Skills, and Abilities

Proficient reading schematics, PCB layouts, wiring diagrams, and BOMs
Hands-on with electronic bench test equipment (multimeters, oscilloscopes, power supplies)
Soldering and component-level PCB rework; through-hole required, SMT strongly preferred
Competent with hand tools and basic mechanical assembly
Proficient in Excel for data logging, basic statistics, and charting
Strong written communication — produces clear, structured test and evaluation reports
Methodical; follows test protocols as written and documents deviations
Works independently or as part of a team; safety and quality conscious
Preferred: microcontroller-based systems, firmware flashing, and serial/diagnostic interfaces
Preferred: PCB assembly processes (pick-and-place, reflow, wave soldering, stencil)
Preferred: failure analysis and structured problem-solving (5 Whys, fault tree, FMEA)
Preferred: mobile app testing and bug reporting workflows

Physical Requirements

Lift 40 lbs. occasionally
Sit or stand at a bench for an eight hour shift; push, pull, reach, bend, work overhead
Wear required PPE (safety glasses, ESD protection, closed-toe footwear) and follow ESD and lockout/tagout procedures
Occasional overtime to meet project milestones or support testing timelines

How We Work to Deliver a Best Experience: Our Culture

Our Core Value: We do the right thing, always
Our Seven Cultural Behaviors
Empowerment - We trust our people.
Ownership - We take 100% responsibility for our roles actions, and results.
Leadership - We all lead by example and talk direct with respect (DWR).
One Team - We are One Springs Team.
Customer First - We consider our customers' needs before every decision.
Continuous Innovation - We are constantly learning, innovating, and improving.
Speed - We define priorities and operate with a sense of urgency and agility.
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