O
Cognigy Engineer/Developer
Accepting applicationsOptomi · United States
Full-Time Mid_senior ateganrf
Posted
1d ago
Category
Test
Experience
Mid_senior
Country
United States
Optomi, in partnership with an industry leading financial organization, are seeking a Senior Platform Engineer who has expertise with Cognigy.
This is a highly collaborative, hands-on role working at the intersection of conversational design, engineering, and customer experience.
Key Responsibilities
Design and own intent taxonomy, utterance models, and dialog flows for voice channels using Cognigy
Create high-quality, natural language utterances and disambiguation strategies to maximize NLU accuracy and minimize misroutes and fallbacks.
Define conversation patterns, confirmation flows, and error handling aligned to security, compliance, and customer experience standards.
Collaborate closely with IVR, API, and telephony engineers to ensure seamless integration between Cognigy, NICE CX, and backend services.
Analyze NLU performance metrics, tune intent confidence thresholds, and continuously improve recognition accuracy based on real customer interactions.
Show more Show less
This is a highly collaborative, hands-on role working at the intersection of conversational design, engineering, and customer experience.
Key Responsibilities
Design and own intent taxonomy, utterance models, and dialog flows for voice channels using Cognigy
Create high-quality, natural language utterances and disambiguation strategies to maximize NLU accuracy and minimize misroutes and fallbacks.
Define conversation patterns, confirmation flows, and error handling aligned to security, compliance, and customer experience standards.
Collaborate closely with IVR, API, and telephony engineers to ensure seamless integration between Cognigy, NICE CX, and backend services.
Analyze NLU performance metrics, tune intent confidence thresholds, and continuously improve recognition accuracy based on real customer interactions.
Show more Show less